Delivery and Charges
As a new, small business, we hope you understand that to begin with we are only offering our products within the UK. We aim to change this, but first we want to make sure our customers receive the level of service we would expect for ourselves. Therefore we won’t yet accept a purchase or deliver outside of the UK.
There will be no delivery charge for orders over £250.
For orders below £250, delivery will be £7.50.
Please allow an extra 5 days for delivery if you have asked for the sleeves to be shortened. Timing for MTO shirts depends on the alterations required, but it is best to allow 6 weeks. Personalised Cuffs require an additional 4 weeks on top of that (so 10 weeks in total).
Where orders are placed on weekends, bank holidays, or after 12pm we will aim to ship items the following working day.
Conditions for returns and exchanges
If you are not satisfied with an item purchased at www.frommichael.co.uk you can return it to us within 28 days of receipt. We will only accept items which have not been worn, damaged or washed. We cannot accept returns of shirts where you have had the sleeves shortened, where the shirts are made-to-order or where they have personalised cuffs. We ask that you return the product with all labels and packaging intact.
Return of Items
Please return items to:
• From Michael, PO Box 74577, London SW1P 9WQ
• in an unworn “as new” condition
• using the original postage box and packing materials
• with a copy of the original invoice/receipt
• We are not Amazon, so you will need to pay the postage.
From Michael cannot be liable for any items returned that are lost in the post. For your protection returns should ideally be recorded and/or trackable.
If you have any questions regarding returns and exchanges, please contact us – we would be pleased to help.
If items are returned without a receipt/invoice we are not able to provide a refund but where appropriate will offer credit at the current price of the item.